The Number 1 Secret of Success

Do you know what one of the key secrets of success is – what makes people successful in business, sport or any other aspect of their lives?

Let me come back to that in a minute.

Ever since I discovered that I wasn't invincible and that my body would fall apart over time, I've been a member of a gym.

I've attended regularly over the past fifteen years and my body deterioration is almost being kept in check.

However I've always noticed a lot of new faces at the gym, some of which seem to disappear over a short period of time.

Most gyms and health clubs have a high turnover of members or 'churn' as the marketing people like to call it.

One club I know of loses around fifty members a month and has to work hard to sign up that number just for the business to stand still.

It's not that these gyms offer a poor service, on the contrary – it's because the members – 'give up'.

New members join to lose weight or to get fit. They then torture themselves on the rowing machines and all the other instruments of agony. If, after a few weeks of sweat and pain, they don't see any visible result - they give up.

You're probably way ahead of me on this; because the key secret of success that I mentioned earlier is this – NEVER EVER GIVE UP!

This is what separates the winners from the losers in business, in sport and in life – this is what success is all about.

If you have a mountain to climb either literally or figuratively and you reach an obstacle – don't give up.

Find another way round – even go back a short distance and come at the situation from another direction.

Whatever it is you're trying to achieve, whatever success you want - never give up! Make mistakes - fall down - get up - fall down - but get up and try again.

So there you have it - If you want success remember what Winston Churchill once said - "Never - Never - Never give up!"

Treat People Like a Dog

Let me ask you a simple question; do you want to encourage positive behaviour from other people, or do you want or encourage negative behaviour? I’m mainly talking about the people you manage, but it affects everyone. I suppose the answer is fairly obvious!

I know your going to think I’m a bit mad (probably true) but bear with me on this story.

I really like dogs! I don’t have one at the moment because it isn’t practical. But if you have a dog or maybe you don’t, you’ll know that it has to be house trained. As a puppy, it comes straight from the kennels and expects to continue ‘doing its business’ wherever and whenever it feels like it.

So you have the challenging job of training the puppy to do what nature requires, but elsewhere, and preferably, outside.

I’ve had four dogs in my time and they all had to be house trained. I’ve also observed other people training their dogs. I remember one of my neighbours with his new puppy. Every time the pup did his business on the living room carpet or wherever, my friendly neighbour would grab the dog and give forth with lots of “Bad dog, dirty dog” and “Don’t do that again!” Lots of shouting and shaking the poor pup!

The dog, of course, was quickly learning the message that, doing the ‘you know what’ was a bad thing to do. It was okay at the old kennels, but here it was totally different and obviously not acceptable. So it took forever to train the poor dog that it was still okay to do its business, but it had to be done outside.

I, on the other had, being extremely clever, and also wanting to get the whole housetraining bit over as quickly as possible, took a different tack. I used to keep a close eye on the puppy, and very soon realised when he wanted ‘to go.’ I quickly scooped him up and headed out the door. As soon as the dog had done, what he had to do, in the garden, I piled on lots of praise, “Well done” “Good boy” and lots of ‘happy noises’!

The puppy quickly began to realise that whenever he felt like doing its business, he would get all excited and head for the back door. He knew that this meant lots of good stuff, fun, praise, the occasional chocolate drop and of course - physical relief.

So what’s this all got to do with motivating other people? Too many managers are spending too much time concentrating on what a team member may be doing wrong. They believe their role is to ‘fix what they perceive to be broken’. On the positive side, they may ‘fix’ the problem with, on-the-job coaching, or further training. However, many take the attitude that, the ‘bad dog’ treatment will do the trick.

As you ‘manage by walking around’, listen to what your team members are saying and observe what they’re doing. When you see or hear them doing something well, give them some positive feedback. As it says in the ‘One Minute Manager’ catch people doing something right. This is not to say that you ignore poor behaviour, but more about concentrating on what people do well. If you do this, it will encourage more of the good behaviour and much less of the poor behaviour.

Think Praise not Punishment!